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Frequently
Asked Questions
The
following questions are the most common questions the
support team receives regarding WebMail Spy.
1.
What is WebMail Spy?
WebMail
Spy is a unique, one of a kind application that will
discretely record all web-based e-mail viewed on your
computer. Whenever someone accesses their e-mail, WebMail
Spy will save a copy of their e-mail for you to view
at a later time. WebMail Spy also comes equipped with
an Auto Flagging feature for flagging potentially inappropriate
e-mail's, an optimal stealth mode, customizable security
options, and more!
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2.
I run WebMail Spy, but nothing happens. What's wrong?
If
you run the webmailspy.exe module, and find that no
program executes, it is VERY likely that you have configured
WebMail Spy to run in total stealth mode. To take WebMail
Spy out of stealth mode, you will need to simultaneously
press the correct key sequence. If you do not remember
this key sequence, please contact the support department.
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3.
Once WebMail Spy is actively monitoring e-mail, who has
access to it?
Once
WebMail Spy is actively monitoring web-based e-mail,
only you have the power to stop it from monitoring.
Because WebMail Spy requires a password to start/stop
the monitoring process, no one will be able to start
or stop WebMail Spy at their leisure - unless you give
out your personalized WebMail Spy password to another
user.
Note:
If WebMail Spy is running in stealth mode, only you
will be able to access it, as it will be completely
hidden. To take WebMail Spy out of stealth mode, you
will need to use the appropriate key sequence.
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4.
I can not rename WebMailSpy.exe! What is wrong?
This
simply means that you cannot rename webmailspy.exe because
it is running already on your machine. To stop WebMail
Spy from running, you will have to manually close it.
To do this, simply end the monitoring process and hit
the "Exit" button on the main WebMail Spy
interface window. Once you have closed WebMail Spy,
you can freely rename the webmailspy.exe module without
receiving any errors!
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5.
What Operating Systems is WebMail Spy compatible with?
SpyBuddy
will work across all Windows platforms. This includes
Windows 95/98/ME/NT/2000/XP!
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6.
WebMail Spy is NOT recording e-mail's - what's wrong?
There
are a number of reasons why WebMail Spy may not be recording
e-mail's. First and foremost, ensure that you have the
latest version of the WebMail Spy client database. You
can check to see if you have the latest version by clicking
the "AutoUpdate" button on the main WebMail
Spy interface. It is important to keep your database
up-to-date, as web-based e-mail services are rapidly
changing, and in order to keep them supported, you need
to have the most current database.
If,
after updating the database, WebMail Spy is still not
recording e-mail's, check the browser you are using.
WebMail Spy only currently supporter Internet Explorer
and America Online's internal web browser. If you are
using Netscape or Opera, or any other non-supported
browser, the e-mail's will NOT be recorded.
Finally,
double check that you have indeed started the WebMail
Spy monitoring process. If you have not clicked the
"Start WebMail Spy" button on the main WebMail
Spy interface, e-mail's will NOT be recorded.
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7.
When I try to view a recorded Yahoo! Mail message, I am
prompted to sign in. Why??
If
you are experiencing this problem, please upgrade your
version of WebMail Spy to version 2.0. You can learn
more about upgrading in the Update
Center.
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8.
Does WebMail Spy record America Online e-mail?
Yes!
WebMail Spy 2.0 supporting recording of all e-mail viewed
on America Online. This includes all the webmail clients
iin the WebMail Spy database, as well as America Online's
proprietary e-mail.
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