Frequently
Asked Questions
The
following questions are the most common questions the
support team receives regarding SpyBuddy.
1.
What is SpyBuddy?
SpyBuddy
is a powerful monitoring and surveillance software package.
SpyBuddy allows you to monitor your PC while you are
not around. Currently, SpyBuddy has the ability to log
all AOL/ICQ/MSN/AIM/Yahoo internet chat conversations,
websites visited, keystrokes pressed, applications ran,
windows opened, text/images sent to the clipboard, and
printed documents. With SpyBuddy's powerful stealth
feature, you can turn SpyBuddy into your own personal
desktop sleuth and record everything that happens!
2.
I run SpyBuddy, but nothing happens. What's wrong?
If
you run the spybuddy.exe module, and find that no program
executes, it is VERY likely that you have configured
SpyBuddy to run in total stealth mode. To take SpyBuddy
out of stealth mode, you will need to simultaneously
press the correct key sequence to bring SpyBuddy out
of stealth mode. If you do not remember this key sequence,
please contact the support department.
3.
Once SpyBuddy is actively monitoring, who has access to
it?
Once
SpyBuddy is monitoring a machine, only you have the
power to stop it from monitoring. Because SpyBuddy requires
a password to start/stop the monitoring process, no
one will be able to start or stop SpyBuddy at their
leisure - unless you give out your personalized SpyBuddy
password to another user.
Note:
If SpyBuddy is running in stealth mode, only you will
be able to access it, as it will be completely hidden.
To take SpyBuddy out of stealth mode, you will need
to use the appropriate key sequence.
4.
I can not rename SpyBuddy! What is wrong?
This
simply means that you cannot rename spybuddy.exe because
it is running already. To stop SpyBuddy from running,
you will have to manually close it. To do this, simply
end the monitoring process and hit the "X"
on the main SpyBuddy interface window. Once you have
closed SpyBuddy, you can freely rename the spybuddy.exe
module without receiving any errors!
5.
What Operating Systems is SpyBuddy compatible with?
SpyBuddy
will work across all Windows platforms. This includes
Windows 95/98/ME/NT/2000/XP!
6.
I am not receiving the SpyBuddy logs via e-mail. What's
wrong?
If
you are not receiving your e-mail delivery logs, you
may have specified the wrong SMTP Host inside the SMTP
Mail Delivery configuration screen, or you mis-typed
your e-mail address. Double check your SMTP Mail Settings
inside SpyBuddy, and if the problem persists, you may
need to consult your system administrator or ISP for
your SMTP Host.
7.
I choose to install SpyBuddy without an UnInstaller and
now I want to uninstall SpyBuddy. How can I go about doing
this?
If
you installed SpyBuddy without an uninstaller, you can
simply locate the SpyBuddy files in Windows Explorer
and delete them manually. To ensure the files are completely
deleted, make sure SpyBuddy is NOT running.
8.
I tell SpyBuddy to run in stealth mode when Windows boots
up, but the SpyBuddy interface pops up...help!
This
is very easy to fix. Simply navigate to the General
tab (inside the General Confguration dialog) and set
the following options:
- Startup
With Windows
- Run
SpyBuddy in Stealth Mode
- Start
in Active Monitoring Mode
By
setting these options, the SpyBuddy interface will NOT
appear when your PC boots up! |
