Email
Spy Pro FAQ
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Possible Questions
Before you contact us, please do the following:
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- Be sure that you're doing everything right. We all make mistakes sometimes... Be attentive.
- Look at the program Help file or FAQ page: it may already contain an answer to your question. A lot of people ask us something like "how do I..." though the complete information is there.
- Visit product home page in the Internet at www.emailspy.net. It's a good chance that you'll find the newer version of program there. If the serious bug has been found in the program, but the new version is not ready yet, we make the hot fix for it.
But if you still have a problem with program and nothing else helps:
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To get answer as soon as possible please inform us about the following:
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- Program version (from "Help->About" menu);
- Your order or user identification number (if you're a registered user) It will help us to process your inquiry in the first place;
- Where did you get our program (http or ftp site);
- Windows version (including service packs and other fixes installed), US or international, OEM or not;
- Computer information: CPU type and speed, installed memory;
- Description of your problem (as much information as possible so developers could reconstruct your exact situation in the lab).
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